Guide to information technology services
Information technology services (or "IT services" for short) are the backbone of nearly every company. So many industries rely on computers for everything, including records management, online sales, network security and much more. Without reliable IT services, these companies would soon find themselves looking at reduced productivity and dropping profits.
When creating the IT services plan for your company, it's important to consider your hiring options. Understanding the IT needs of your company is the first step in the process so you can choose the people and services that will help you achieve your company's goals.
Types of IT Services
There are two main options when it comes to securing your IT services solution—hiring an in-house IT team or going with IT services outsourcing. The decision ultimately comes down to the needs of your company; a decision you can make by weighing the pros and cons of each:
- In-house IT services. The main advantage of having an IT team on-site is that they can become completely immersed in your company's business processes, and will thus have a better understanding of what your company needs. They may even be able to anticipate your needs in advance, which can save money in long-term development. On the downside, hiring a team of IT professionals can be costly, and smaller companies may find they don't have a steady stream of work to keep them busy at all times.
- IT consulting services. IT consulting services solve the problem of not having enough work. Generally, you'll work with a consultant or team of consultants who can work on a project-by-project basis. However, this often means you will need to do some significant planning and coordinating in advance to ensure deadlines are met. Also, while many consultants do offer on-call services for emergencies, you may find they are not always as quick to respond as an in-house team would be.
Whichever method you choose, it's important to spend a lot of time familiarizing your IT professionals with the processes and goals of your company so that they can adapt their knowledge to your specific business.
Finding IT Consultants
If you've chosen the outsourcing option, finding companies shouldn't be difficult—look online for IT outsourcing services and from there, begin to schedule consultations. The most important thing in these consultations is that you be clear about the services you require. Many CEOs and executives don't speak "IT," but it's very important that you and your consultants understand what is expected before you sign a contract.